Returns and Cancellation

At Indooroopilly Florist we pride ourselves on the quality of our products and services. However, it is important to remember that flowers are a perishable product and that they will react to their immediate indoor environment and external weather conditions. Extreme heat or changes in the climate will have an effect on the flowers. Therefore, once flowers are dispatched from Indooroopilly Florist a number of changes in conditions may result in their longevity being reduced. This then makes it difficult for Indooroopilly Florist to guarantee the flower quality every time.

It is also important to note that all flowers are unique. Therefore, some flowers will open fully and others will not open at all. Just as some flowers are more fragrant than others. This does not mean that they are of a lesser quality, there are simply different variations of the same flowers. For example, roses are more fragrant when grown in the warmer months than those grown in the cooler months.

Care Instructions – Cut Flowers

In order to increase the life span of your flowers, we recommend changing the water in the vase every 2 days and cutting the flower stems on a sharp angle. Hard stemmed flowers like Roses/Lilies, like lots of water, whereas softer stem flowers like Gerbera’s and Sunflowers should be kept in shallow water to minimise the decay of the stem. You should also keep the flowers out of direct sunlight, as cool as possible and the addition of flower preservative will add to the longevity of your flowers. Please see Care for sections for Orchids and Succulents.

Conditions for Returns

Indooroopilly Florist handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our store directly on (07) 3878 7337 to discuss any queries or concerns you may have in relation to your gift. A number of resolutions may be available to you and are subject to your particular situation.

If you are unhappy with, or you wish to return your order, please notify us within 24 hours of receipt of the gift with a valid reason for return. We will request a photograph or return of the product, before we can assess your query. If you cannot supply the original flowers or a photograph of the gift we are unable to issue a refund or exchange. Once we have seen the product or photograph, we will discuss with you the possible resolutions.

Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases. Refunds are made at the discretion of Indooroopilly Florist.

Cancellation of Orders

Should you wish to cancel your order, your money will be refunded less a $10 administrative fee. All refunds will be issued back to the credit card used for the original online transaction.

Note: Cancellations must be made 24 hours prior to the requested delivery date & time. We are unable to cancel any orders already made and awaiting delivery.